Ez77 Privacy Policy

Ez77 is an online gaming platform built for players in Bangladesh. Your privacy is not a formality to us — it is the foundation of how we operate. When you register, deposit, or play on ez77, some information is naturally shared with us.

This Privacy Policy clearly sets out what data is collected, why it is collected, how long it is retained, and what rights you have over your data. We believe that transparency is the strongest form of data protection.

Ez77's Privacy Policy is built in line with international data protection standards and complies with all applicable laws and regulations in Bangladesh.

Ez77 collects two types of information from you — what you provide directly, and what is generated automatically as you use the platform.

Ez77 uses the information it collects for the following purposes. Each use has a clear and legitimate reason behind it:

• Account management: To handle registration, login, password recovery, and account security.
• Payment Processing: To process deposits and withdrawals securely.
• Customer Support: To resolve your issues and answer your questions.
• Security & Fraud Prevention: To detect and prevent suspicious activity.
• Fulfilling legal obligations: To meet KYC, AML, and other regulatory requirements.
• Service Improvement: For analyzing platform performance and developing new features.
• Promotional Communications: To inform you of bonuses, offers, and updates, with your consent.

Ez77 never uses your data for any purpose beyond those listed here. To opt out of marketing messages, contact support at any time.

Ez77 does not sell, rent, or trade your personal data. However, limited information may need to be shared in certain specific circumstances:

• Payment Partner: bKash, Nagad, Rocket — only the information required to complete transactions.
• Game Provider: Evolution, Pragmatic Play, Ezugi — for managing game sessions.
• Cybersecurity Partner: For detecting and preventing fraud.
• Law enforcement agencies: By court order or government directive, strictly where legally required.

Ez77 uses cookies and similar tracking technologies on its website. These are stored as small text files in your browser and help improve platform functionality.

You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain services.

Ez77 uses industry-leading technology and processes to protect your data. Our security framework operates on multiple layers:

• TLS 1.3 protocol is used for all data transmissions.
• Passwords are stored as bcrypt-hashed values.
• AES-256 encryption in the database.
• Two-Factor Authentication (2FA).
• 24/7 security monitoring and intrusion detection systems.
• Regular third-party security audits.
• Strict data access control policies for all staff.

Ez77 does not keep your data indefinitely. Specific retention periods are defined for each type of information:

• Account information: For the duration of the active account and 5 years after closure.
• Transaction Records: Up to 7 years, as required by law.
• KYC documents: 5 years, in accordance with regulatory requirements.
• Gaming Logs: 2 years, then deleted automatically.
• Support Conversations: 1 year after resolution.

Once the retention period expires, data is securely deleted or anonymized so that no individual can be identified.

You have clear rights over your personal data at ez77. We fully respect and uphold those rights:

Ez77 services are strictly for users aged 18 and above. We never knowingly collect data from minors.

• Age is verified at the time of registration.
• Age is verified during the KYC process using date of birth and national ID.
• If it is found that a minor has created an account, that account and all associated data will be deleted immediately.

Ez77 may update this Privacy Policy from time to time. Changes may occur as our services expand, new legal requirements arise, or security measures are improved.

• For significant changes, an SMS will be sent to your registered mobile number or a notification will be posted to your account.
• The date of any change will always be shown at the top of the page under the "Last Updated" section.
• Continued use of the service after any changes constitutes acceptance of the updated policy.

For any questions, concerns, or complaints about our Privacy Policy, please contact our data protection team. We take every request seriously.

• Email: [email protected]
• Live Chat: Platform live chat support (available 24/7)
• Response Time: Typically within 24–48 hours

When we receive a request to exercise your privacy rights, we are obligated to respond in writing within 30 days. For urgent security matters, we respond even faster.